RETURNS

Returns and Exchange

You may return or exchange the item within 30 days of the purchase date as long as the original tags are in place and the item has not been opened or worn and can be resold. Please return the item in the original packaging. You will be responsible for the return postage cost.

For hygiene reasons we cannot accept the return of hosiery, underwear or intimate items if they has been tried on or worn.

Defective or Damaged Items

If an item is defective please contact us before returning it.  We may decide to issue a refund or replacement without the item being returned.  If we ask you to return the item we will refund the postage cost.

Return Address

Iceni Direct
PO Box 12400
COLCHESTER
CO1 9QQ